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takuya
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Red solid light on self setup

Hi,

I recently came to UK from other country. I received the self setup kit yesterday and tried to install it with the setup guide. I confirmed every physical connection is fitted properly and waited 30 min, but white flash light finally turned to red solid light. I repeated same procedure and sometime tried the 30sec. reset button, but results are the same.  
I also checked that there is no issue in Broadband access in my area. Is there anything else I can do next? I would like someone to support me with text on this community or email or chat since I have no phone. 

 

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Ryan_N
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Re: Red solid light on self setup

Hi takuya, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry to hear that this has happened! What I will do is pop you over a private message to see if this is something we can help with from here 🙂 

 

Cheers, 

Ryan. 



Ryan_N- Forum Team


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takuya
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Re: Red solid light on self setup

Hi Ryan,

VM technician just comes to my home and solves the connection error. I sincerely appreciate for your support 🙂

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Travis_M
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Re: Red solid light on self setup

Hi @takuya

 

Thanks for your reply

 

Great to hear this is now all sorted! I hope you have a great day, enjoy your weekend.

 

Regards

Travis_M
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