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Red light

achill73
Joining in

We have followed all the instructions a few times over and the light is still red on the hub.

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi achill73

Thanks for posting and welcome to the community.

Can you confirm - has a PIN reset been done on the router?

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Yes

Thanks for coming back to me. I'll send you a PM now to get a tech visit booked.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill