on 21-01-2022 01:41
The Red light on my Hub 3.0 has been permanently on for a couple of weeks now. Resetting of the box did not correct it The box is not warm to touch. There are no loose cables.
Any ideas?
on 21-01-2022 08:27
Good morning @Lloydy27.
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you are having some issues with your hub.
Please could you let us know what your current hub is?
Kind regards,
Zak_M
21-01-2022 08:32 - edited 21-01-2022 08:33
@Zak_M wrote:Good morning @Lloydy27.
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you are having some issues with your hub.
Please could you let us know what your current hub is?
Kind regards,
Zak_M
the answer is in the 1st post @Zak_M - they have reset the hub3 as is the usual request - the next step afaik is for you to book a tech
?
on 21-01-2022 08:36
It is a Hub 3.0
on 23-01-2022 12:14
Hi Lloydy27,
Thank you for reaching out to us in our community and welcome back, sorry to see you are still facing a possible Hub overheat due to the Red light being on permanently, I have had a look our end and cannot see any issues, your Router isn't in Modem mode as can be a reason for the colour change, So I can help further and arrange either a Technician or a replacement, I will send you an invite into a private chat, once received click on the purple envelope to start?
Regards
Paul.