Red light permantly on

[Lloydy27]

The Red light on my Hub 3.0 has been permanently on for a couple of weeks now.  Resetting of the box did not correct it  The box is not warm to touch.  There are no loose cables. 

Any ideas?

[Zak_M]

Good morning @Lloydy27. 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your hub. 

Please could you let us know what your current hub is? 

Kind regards,

Zak_M

[-tony-]

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@Zak_M wrote:

Good morning @Lloydy27. 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your hub. 

Please could you let us know what your current hub is? 

Kind regards,

Zak_M

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the answer is in the 1st post @Zak_M - they have reset the hub3 as is the usual request - the next step afaik is for you to book a tech
? 

[Lloydy27]

It is a Hub 3.0

[Paul_DN]

Hi Lloydy27,
Thank you for reaching out to us in our community and welcome back, sorry to see you are still facing a possible Hub overheat due to the Red light being on permanently, I have had a look our end and cannot see any issues, your Router isn't in Modem mode as can be a reason for the colour change, So I can help further and arrange either a Technician or a replacement, I will send you an invite into a private chat, once received click on the purple envelope to start?

Regards

Paul.