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Rugbywales1
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Red light on status hub 3

For a while my recetion of wifi is awfull .when phoning helpline i get taken thru usual set up and trying new things but even tho said upload and download terrible on testing nothing done and told my services are fine. My tv also states when adding firestick ( wi fi connection poor). My statis bar at bottom is light red but its in open so cant overheat

  

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Re: Red light on status hub 3

Hi Rugbywales1,

 

Thanks for posting, sorry to hear of the broadband issues.

 

I've done a check in the background and it's showing me your current TV box is using the wrong band of WiFi. Can it be connected via ethernet? 

 

Kind regards,

John_GS
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Rugbywales1
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Re: Red light on status hub 3

Tv box is connected to hub via ethernet. Light is not white its a cream light amber. Wifi is awfull and extender virgin installed never works. Fed up especially as just taken new contract

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Re: Red light on status hub 3

Hi Rugbywales1,

 

 

Thank you for coming back to us with an update, How have things been going since your last post?

 

 

 

Kind regards

 

Paul.

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