Hi, I have a solid red light on the front of my hub 3. I understand from other community posts that this means overheat? Has been on a week or so, have tried unplugging it for a while but is still on. Seems to be working ok otherwise. Do I need a replacement hub?
Yes. A false red warning light is a possible risk. If it persists after a power cycle then the Hub should be replaced. Wait here a day or two and a VM Mod will pick this up.
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Good Morning @Steveed🌞 Welcome to our forum and thanks for your post.
I'm sorry to see you are having issues with your hub 3 having a red light. Thank you for trying to reboot the hub as this is what we would suggest to try doing.
As you have tried this and are still seeing an issue with the hub having a red light I will pop you over a PM to confirm your details. This can then be checked further.
Thanks for chatting with me via PM @Steveed, you're very welcome for the help 😊
Please let me know how this visit goes, just to bear in mind, someone over the age of 18 will need to be in the property when the engineer visit takes place.
If you do need to cancel or change the appointment, this can be done via your online account here. This will need to be done at least 24 hours before the visit. If it is within the 24 hours just give me a shout and I can help.
Thank you very much @Nathan_B for your help. Engineer visit was perfect, new hub 3 installed and all Working well. The only issue I have is I cannot get the new hub 3 to show up in the VM Connect app. I have tried deleting and reinstalling the app but no luck. Any ideas?
