on 28-04-2022 10:59
Hi
My router constantly has a red light on, instead of white like it used to be. I'm also getting intermittent drop outs and have the following message in the network logs of the router at least once a day: No Ranging Response received - T3 time-out.
I had contacted 150 and spoke to support who wanted me to do a factory reset on the router before replacing it. I couldn't do it when on the phone and did it later and called back. the person I spoke to when I called back said that there's nothing wrong with having a red light on the router, and the drop outs were nothing to worry about and he'd send a "strong signal" to fix it. Obviously nothing was resolved and I've still got the red light and getting intermittent drop outs.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 2 | 38 | 256 qam | 25 |
2 | 339000000 | 2 | 38 | 256 qam | 26 |
3 | 347000000 | 2 | 38 | 256 qam | 27 |
4 | 355000000 | 2.2 | 38 | 256 qam | 28 |
5 | 363000000 | 2 | 38 | 256 qam | 29 |
6 | 371000000 | 1.9 | 38 | 256 qam | 30 |
7 | 379000000 | 1.7 | 38 | 256 qam | 31 |
8 | 387000000 | 1.2 | 38 | 256 qam | 32 |
9 | 395000000 | 1.2 | 38 | 256 qam | 33 |
10 | 403000000 | 0.2 | 38 | 256 qam | 34 |
11 | 411000000 | 0.7 | 38 | 256 qam | 35 |
12 | 419000000 | 1 | 38 | 256 qam | 36 |
13 | 427000000 | 0.7 | 38 | 256 qam | 37 |
14 | 435000000 | 0.7 | 38 | 256 qam | 38 |
15 | 443000000 | 0.2 | 38 | 256 qam | 39 |
16 | 451000000 | 0.7 | 40 | 256 qam | 40 |
17 | 459000000 | 0.2 | 38 | 256 qam | 41 |
18 | 467000000 | -0.2 | 38 | 256 qam | 42 |
19 | 475000000 | -0.5 | 38 | 256 qam | 43 |
20 | 483000000 | -1.2 | 38 | 256 qam | 44 |
21 | 491000000 | -1.2 | 38 | 256 qam | 45 |
22 | 499000000 | -1 | 38 | 256 qam | 46 |
23 | 507000000 | -2.2 | 38 | 256 qam | 47 |
24 | 515000000 | -2.2 | 38 | 256 qam | 48 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 13945 | 1151 |
2 | Locked | 38.9 | 17393 | 1210 |
3 | Locked | 38.9 | 14003 | 1273 |
4 | Locked | 38.6 | 6090 | 1135 |
5 | Locked | 38.9 | 5080 | 1317 |
6 | Locked | 38.9 | 11628 | 1448 |
7 | Locked | 38.6 | 11524 | 22713 |
8 | Locked | 38.9 | 8501 | 39951 |
9 | Locked | 38.6 | 6362 | 1244 |
10 | Locked | 38.6 | 5649 | 1165 |
11 | Locked | 38.9 | 6071 | 1459 |
12 | Locked | 38.9 | 3248 | 1281 |
13 | Locked | 38.9 | 5669 | 1051 |
14 | Locked | 38.9 | 7013 | 1224 |
15 | Locked | 38.9 | 4695 | 1318 |
16 | Locked | 40.3 | 4272 | 1141 |
17 | Locked | 38.9 | 6620 | 3210 |
18 | Locked | 38.9 | 6242 | 1073 |
19 | Locked | 38.6 | 6536 | 1114 |
20 | Locked | 38.6 | 10321 | 1077 |
21 | Locked | 38.9 | 8224 | 1311 |
22 | Locked | 38.9 | 6512 | 1148 |
23 | Locked | 38.6 | 8582 | 1124 |
24 | Locked | 38.6 | 9574 | 923 |
on 28-04-2022 17:39
Hello @deswilson75,
Welcome, thanks for posting.
I am sorry for the issues with your service.
I can see that you have not rebooted your Hub for a while, please can you try this first for me?
Let me know how this goes.
Many thanks,
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on 03-05-2022 00:08
Hi
I've rebooted my router now and still have the red light and intermittent drop out
on 05-05-2022 11:52
Hello @deswilson75,
Thanks for responding.
I will send you a private message now, so I can arrange a replacement for you.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide