Red Light on Hub4 Box

[dan_pricey]

Hi,

We have currently got no broadband connection, with a red light on the Hub 4 box. I've checked all connections, and have reset the box, with no luck.

Not sure if there is an issue on Virgin Media side, as no issues are showing on the status page

Thanks

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Reece_MH]

Hi @dan_pricey,

Thanks for your post, and welcome back to our Community! 

I'm sorry to hear you're facing issues with your broadband connection and seeing a red light on your Hub 4.  I've ran checks on our end, and cannot see any area outages being identified. However, there are various problems identified with different levels on your Hub, all of which, are out of standard specification.

For this, I'm going to need to send you a private message to book in a Technician, please look out for it in the top-right of the Forums, in the purple envelope.

Cheers,