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Red Light on Hub4 Box

Joining in


We have currently got no broadband connection, with a red light on the Hub 4 box. I've checked all connections, and have reset the box, with no luck.

Not sure if there is an issue on Virgin Media side, as no issues are showing on the status page



Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @dan_pricey,

Thanks for your post, and welcome back to our Community! 

I'm sorry to hear you're facing issues with your broadband connection and seeing a red light on your Hub 4.  I've ran checks on our end, and cannot see any area outages being identified. However, there are various problems identified with different levels on your Hub, all of which, are out of standard specification.

For this, I'm going to need to send you a private message to book in a Technician, please look out for it in the top-right of the Forums, in the purple envelope.


Reece - Forum Team

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