Broadband been going down for the last 2 days I'm on the VIP package with 350mb BB.
Tried getting through yesterday to support and gave up after 40 mins.
Same issue again today...happens in the evening. Status number stated no issues, got through to "support" after 25 minutes to be told it's an issue impacting my area but department responsible is closed! Asked why the status line isn't updated, same response, dept is closed. I left 3 years ago because of rubbish service and went to BT where I had ZERO downtime over the 3 years. Sort it out Virginmedia else I'll be off again. Asked about comp to be told call customer service, so you want me to waste another hour on the phone!
thanks for contacting me, it’s much appreciated. Thankfully the service appears to be behaving itself so hopefully it was a one off glitch. It wasn’t so much the downtime but the frustration in not being able to get a quick answer and having to spend an accumulative hour holding in the queue. I was then told someone would call me and no one did.
As well as the “check service,” weblink at the top of this forum board, there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info. If nothing shows there call it in and see what they say when they test your connection and if possible get a fault reference number. This should also start your "compensation "timer". https://www.virginmedia.com/help/automatic-compensation
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.