Received self install and no wall socket

[ldoddy]

We received our self install WiFi from virgin media yesterday but we do not have a virgin media wall socket.

We have tried to contact virgin media 4 times now with each time ending in ‘they’ll call us back in 1-2 hours to solve the issue’

No one has contacted us and we just need someone to fit a wall socket for us

[Tudor]

Try pre-installs team on 0800 052 1734

[-tony- · Accepted solution]

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[ldoddy]

We tried that with no luck

[-tony-]

ring it in and book a tech - VM will get here in a day or two and can book a tech if you want t wait

as to call backs - they dont happen so dont accept that

[ldoddy]

Thanks so much this worked!

[Lee_R]

Hi @ldoddy thanks for posting and welcome to our community.

Have you successfully had your installation now?  If so, I hope the service is working well for you.

Regards

Lee_R