on 16-05-2022 23:10
Received router and self install kit today, but no where to install
What can I do, are there any Virgin staff on this forum who can help
on 17-05-2022 12:38
You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
If you can't find any cable, then a technician visit will be required. Wait here a day or two for a VM Mod to pick this up, or phone in.
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on 17-05-2022 12:41
I have been check for any entries but nothing apparent I'm afraid
on 19-05-2022 13:43
Hello @vti_786, thank you your post and reaching out today. Also a warm welcome to the community.
Sorry to hear you cannot find anywhere to install your kit, so there is no sockets anywhere located in your house?
Please be aware sometimes they may say 'NTL' on them this is fine.
Please can you let me know. Thanks
Matt - Forum Team
New around here?