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Received new Hub3 but no Phone Connections

Jaye86
Joining in

on ‎25-03-2023 15:05

Set up the new hub then realised there were no phone connections in the box.

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3 REPLIES 3

Ernie_C
Very Insightful Person
Very Insightful Person

on ‎25-03-2023 15:35

Assuming you mean you are missing the adapter, you can wait here a few days and the Virgin Media staff can probably order one for you, assuming your phone does indeed come through the internet and not the old, traditional way.

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Tudor
Very Insightful Person
Very Insightful Person
In response to Ernie_C

on ‎25-03-2023 18:14

Is it a replacement hub? If so your landline phone will stay the same, using the old phone wires. If it’s a new install and you opted for a phone connection then phone customer services and report it.


Tudor
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John_GS
Forum Team
Forum Team

on ‎27-03-2023 19:56

Hi @Jaye86 

Thanks for posting and welcome to the community.

The hub's telephone port one is where the phone wire would go but we need to book the migration in first so for now it's as normal.

I'll send you a PM to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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