Received my router but don’t have the virgin box on my wall

[DevonMee]

Recently bought virgin internet for my mother at her home. Turns out she doesn’t have the virgin box on her wall and therefore, I need to book an engineer to fit a virgin box and wire ect. Just needing to know how to do that as it's not a simple as I originally thought ( ordered QuickStart set up without the engineer as I assumed she had it already) 

[Adduxi · Accepted solution]

Quickstart kits can only be ordered if the property has had a VM service in the past.

There may not be a wall socket, but just a wire to connect to.  Check outside for a brown or grey omnibox and trace the cables to the inside.

[Beth_G]

Hi DevonMee,

Welcome to the Community Forums! Thanks for your post.

Sorry to hear your Mother is having trouble installing her kit. Adduxi is absolutely right - we are only able to send out Quickstart installation kits to properties that have already had our services. It's possible that your Mother has an NTL world socket or a telewest socket which would be the socket you'd need to use.

Do you have a picture of the sockets that she has installed in the home?

If you're still unsure or can't find it, let us know and we can book a manual installation for you.

Beth