Received Text from Virgin Media saying my engineer is due

[benmcmain]

Hi,

I've recently received two texts regarding an engineer visit from Virgin Media. Asking me to KEEP or CHANGE appointment. However, I wasn't expecting an engineer and my internet was set up fine 2 months ago and I haven't had any issues. I've been unable to contact Virgin Media yet regarding this. Has anyone else had a similar experience?

Thanks 

[lotharmat]

From what number was the text received?

[benmcmain]

A mobile number: 07800 002204. Thanks for the help

[lotharmat]

I believe that is legit:

https://community.virginmedia.com/t5/Forum-Archive/44-7800-002204-number-text-scam/td-p/3845005

[Jodi_S · Accepted solution]

Hi benmcmain,

Welcome to our community and thanks for posting. Apologies that you have received a text from us regarding an engineer’s visit you have not booked.

It may have been accidently sent to you in error. As our valued member @lotharmat, has advised this is a genuine number for us and is not a scam message.

It may have been we have accidently placed a digit wrong, and this is why you have received this text message.

Please accept our apologise for any inconvenience caused.

Kind regards Jodi.