Re: Really disappointed with whole process of setting up new broadband and account - want to canc...
Thanks for your post and apologies to hear you've been having an issue since joining.
We can certainly check the account to see if the engineer visit has been scheduled and if not, we can sort this for you.
In order to take a further look at things I will need to pass data protection with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.