Virgin Media Community

[Jamesclarke78]

I need my cable re-routed that currently runs across my front garden as I’m having a driveway installed. 
Can anyone help with how I should go about getting this completed? 

[Hayley_S]

Hello @Jamesclarke78.

Welcome to the community page, thank you for posting on here.

If we were to go ahead with this request there would be a £99 call out charge, if you are happy with this then I can help you further.

Please let me know.

Many thanks,

[Jamesclarke78]

Thanks for your response, yes I’m happy to go ahead with this. 

[Gareth_L]

Hello Jamesclarke78

So we can get this booked in for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hello Jamesclarke78

Just a quick message to see how the visit went 

Did you manage to relocate the cable for the driveway 

Gareth_L

[Jamesclarke78]

No, unfortunately it was not able to be completed yesterday due to the logistics of the job.
But I’ve been given a direct number to book the engineer to return once the initial dig out for the drive has been done. 
Couldn’t fault the engineer he was really helpful. 

[Gareth_L]

A sorry it wasn't done yesterday 

At least its easy to arrange for when it is possible 

Gareth_L