Why can't I get virgin media both neighbours have it?

[Domsene]

Hello

Inhave moved to a new house and at least 5 of my neighbours have Virgin fiber, but I have been told that I cannot have it despite the cable running directly in front of my house. 

Can someone please explain the rationale here? I would like to make a complain but seems that too is a long winded operation with Virgin. 

[BumbleVMTech]

Hi, I have sent you a PM

Regards

Rich

[Domsene]

Hi

I have replied yo your direct message. I look forward to your reply.