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Re: Update In Progress - Hub 3.0

Joining in

Hi guys! 

unfortunately I’m having the same issue…

I’ve just moved into a new flat and there’s a hub already here that I want to create a new account for and purchase broadband to use with this router. Do you know how I can create an account and purchase a package so that I can connect this router without having to get a new router delivered? Thanks 


Up to speed
I dont think that's possible as hubs are matched via a serial number to the account of the customer. if its been left behind then that's odd as if they were taking there service to the new property they would've had to take the hub with them and if they terminated the contract then virgin would always ask for the hub to be returned more than likely theyll get a charge for unreturned equipment

If I Have Tried To Help You Hope It Helps:
I am fairly knowledgeable about technology in general and will try to help you to the best of my ability.

Sky (Glass) World Customer (TV), Virgin Media Fibre Optic Gig1; Virgin Media Phone Package

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Forum Team
Forum Team

Hi HarryLings,

Thank you for reaching out to us in our community and welcome and for your interest in joining Virgin Media, as advised you cannot activate old equipment, you would need to sign up for a Virgin Media account, you can discuss this with our Sales team on 0800 183 1234.