unfortunately I’m having the same issue…
I’ve just moved into a new flat and there’s a hub already here that I want to create a new account for and purchase broadband to use with this router. Do you know how I can create an account and purchase a package so that I can connect this router without having to get a new router delivered? Thanks
Thank you for reaching out to us in our community and welcome and for your interest in joining Virgin Media, as advised you cannot activate old equipment, you would need to sign up for a Virgin Media account, you can discuss this with our Sales team on 0800 183 1234.