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Re: Telewest box

Joining in

Hi, I have the same issue. A very old Telewest box and would also like the box moved (only by about a foot). I tried to discuss this on the phone but was told there was nothing Virgin could do. Are you able to help me book an engineer appointment? Thanks!


Very Insightful Person
Very Insightful Person

I have created a new separate thread with your post as the one you added to was old & also marked as resolved, so would be unlikely to attract a forum team response.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Alessandro Volta

VM can move the box - you dont say if its the internal one or the external - external can be more difficult if the cable is not long enough but staff here should be able to book something - whichever box it will cost you £25 for a non fault callout


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Forum Team
Forum Team

Hi Elthanab,

Thank you for your post and welcome to the community. 

As -tony- has advised if the move is internal we can get this arranged with a cost of £25. 

The external box would require investigation first. 

Please do confirm if you would like this to be done.