on 06-08-2021 15:10
I'd love to hear if anyone ever fixes your issue. I'm in the exact same boat, moved house a month or so ago, my speeds have never gone higher than 40mbp/s
I've raised two complaints on the site but one was closed immediately with nothing more helpful than "call the helpline that doesn't let you talk to a human and only tells you to restart your router" and the other has just been sitting open with no update. I'm honestly a hairsbreadth away from complaining to ofcom that I'm not being provided the speeds listed in the contract
on 06-08-2021 15:28
on 06-08-2021 15:46
Replying to add my router status info as well:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 1.7 | 40 | 256 qam | 25 |
2 | 202750000 | 2.7 | 40 | 256 qam | 9 |
3 | 210750000 | 2.7 | 40 | 256 qam | 10 |
4 | 218750000 | 2.4 | 40 | 256 qam | 11 |
5 | 226750000 | 2.2 | 40 | 256 qam | 12 |
6 | 234750000 | 2 | 40 | 256 qam | 13 |
7 | 242750000 | 1.7 | 40 | 256 qam | 14 |
8 | 250750000 | 1.7 | 40 | 256 qam | 15 |
9 | 258750000 | 1.5 | 40 | 256 qam | 16 |
10 | 266750000 | 1.5 | 40 | 256 qam | 17 |
11 | 274750000 | 1.2 | 40 | 256 qam | 18 |
12 | 282750000 | 1.5 | 40 | 256 qam | 19 |
13 | 290750000 | 1.5 | 38 | 256 qam | 20 |
14 | 298750000 | 1.7 | 38 | 256 qam | 21 |
15 | 306750000 | 1.7 | 40 | 256 qam | 22 |
16 | 314750000 | 1.9 | 40 | 256 qam | 23 |
17 | 322750000 | 1.7 | 40 | 256 qam | 24 |
18 | 338750000 | 1.7 | 40 | 256 qam | 26 |
19 | 346750000 | 1.5 | 40 | 256 qam | 27 |
20 | 354750000 | 1.4 | 40 | 256 qam | 28 |
21 | 362750000 | 1.2 | 40 | 256 qam | 29 |
22 | 370750000 | 1 | 40 | 256 qam | 30 |
23 | 378750000 | 1.2 | 40 | 256 qam | 31 |
24 | 386750000 | 1.2 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 1.7 | 40 | 256 qam | 25 |
2 | 202750000 | 2.7 | 40 | 256 qam | 9 |
3 | 210750000 | 2.7 | 40 | 256 qam | 10 |
4 | 218750000 | 2.4 | 40 | 256 qam | 11 |
5 | 226750000 | 2.2 | 40 | 256 qam | 12 |
6 | 234750000 | 2 | 40 | 256 qam | 13 |
7 | 242750000 | 1.7 | 40 | 256 qam | 14 |
8 | 250750000 | 1.7 | 40 | 256 qam | 15 |
9 | 258750000 | 1.5 | 40 | 256 qam | 16 |
10 | 266750000 | 1.5 | 40 | 256 qam | 17 |
11 | 274750000 | 1.2 | 40 | 256 qam | 18 |
12 | 282750000 | 1.5 | 40 | 256 qam | 19 |
13 | 290750000 | 1.5 | 38 | 256 qam | 20 |
14 | 298750000 | 1.7 | 38 | 256 qam | 21 |
15 | 306750000 | 1.7 | 40 | 256 qam | 22 |
16 | 314750000 | 1.9 | 40 | 256 qam | 23 |
17 | 322750000 | 1.7 | 40 | 256 qam | 24 |
18 | 338750000 | 1.7 | 40 | 256 qam | 26 |
19 | 346750000 | 1.5 | 40 | 256 qam | 27 |
20 | 354750000 | 1.4 | 40 | 256 qam | 28 |
21 | 362750000 | 1.2 | 40 | 256 qam | 29 |
22 | 370750000 | 1 | 40 | 256 qam | 30 |
23 | 378750000 | 1.2 | 40 | 256 qam | 31 |
24 | 386750000 | 1.2 | 40 | 256 qam | 32 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 44.3 | 5120 | 64 qam | 1 |
2 | 39400000 | 42.8 | 5120 | 64 qam | 4 |
3 | 46200000 | 43.8 | 5120 | 64 qam | 3 |
4 | 53700000 | 44.3 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 4 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 4 | 0 |
Network Log
Time Priority Description
06/08/2021 14:31:25 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2021 01:14:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 09:41:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 09:41:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/08/2021 16:11:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/08/2021 21:41:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/08/2021 21:41:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2021 21:59:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2021 09:41:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2021 09:41:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/07/2021 15:42:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2021 21:41:28 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2021 21:41:28 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/07/2021 15:57:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 09:41:28 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 09:41:28 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 04:05:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 17:37:42 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 17:37:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 16:09:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 06-08-2021 16:15
on 06-08-2021 16:31
Thanks for all the replies. I realise I set up a BQM weeks ago but never checked it! Unfortunately it's coming back all red, which looks like it's because I need to enable 'reply to ICMP requests' on the router, but I can't find that option anywhere. I don't suppose you have any idea where that control is on the Hub 3 page?
on 06-08-2021 16:36
on 06-08-2021 16:39
Unfortunately my Ping menu looks to be solely about outbound pings, nothing about accepting or responding to incoming ones
on 06-08-2021 16:42
on 06-08-2021 20:30
Hi @Castic,
Welcome to the forums and thanks for your recent posts. I have split the thread so that we can try and assist you directly and avoid any confusion.
I'm really sorry to hear you're not getting great speeds at the moment.
I just want to confirm, is this via ethernet connection or WiFi?
Many thanks,
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on 06-08-2021 20:36
the hub3 usually just works as far as i remember but there is a bug of sorts - if you are sure the settings are correct for the bqm then alter one of them - save and then alter it back and save again
yes i know that defies all logic but it works or has done for me on a number of occasions - cannot check the settings as i am offline via VM at the moment