Missing Wall Socket

[Marionetking]

Hi everyone, new costumer here!

Yesterday I received the Quick Start package(sent to the wrong address BTW...)and I was excited to connect it, besides I had been told the previous tenant had Virgin Media... but I found out the wall socket is branded differently and the cable can't fit...actually there's a cable sticking out of the wall, is it related somewhat?:

I hope to get help as soon as possible, it's been weeks without internet...

Thank you in advance!

[Marionetking]

Just to let know, I had to call in a technician, which solved the issue in 15 minutes installing the proper socket.

Thank you to everyone!

[Alex_RM]

Great to hear it's been resolved Marionetking,

Thanks for letting us know 🙂

Alex_Rm