How do I book an engineer?

[Deffwill]

Same issue here. Been on the call with help desk twice and they keep transferring me to the technical team that don't pick up. I was on hold for over an hour the first time. The second time I couldn't keep wasting my airtime. 

[Alex_RM]

Hi Deffwill,

Thanks for posting and welcome to our community 🙂

Are you able to give some more detail into what you need help with?

Alex_Rm

[Deffwill]

Thanks Mate.

I'm all sorted now.

Just needed to book an appointment for a tech to come set up an indoor socket.

They're coming tomorrow.

Cheers. 

[Ilyas_Y · Accepted solution]

Hey @Deffwill, thanks for the reply on the forums.

May I ask how the appointment went?
Is everything all clear now?
Let us know.

Kind regards,
Ilyas.

[Deffwill]

Hey @Ilyas_Y

The appointment went well.

Apparently there was a Virgin Media socket in the house but it was labeled ntl and it was split into FM and TV so it caused a bit of confusion.

The engineer was able to sort it out. Everything is working fine now, no issues.... thus far 😏

[Chris_W1]

HI Deffwill, thanks for the message welcome back to the forums. 

I am happy to hear that this went well with the engineer and that they have managed to resolve things. 

I am happy to hear that there are no issues and if anything changes please let us know. 

^Chris.