on 12-11-2022 13:11
Same issue here. Been on the call with help desk twice and they keep transferring me to the technical team that don't pick up. I was on hold for over an hour the first time. The second time I couldn't keep wasting my airtime.
Answered! Go to Answer
on 17-11-2022 12:06
Hey @Deffwill, thanks for the reply on the forums.
May I ask how the appointment went?
Is everything all clear now?
Let us know.
Kind regards,
Ilyas.
on 14-11-2022 15:01
Hi Deffwill,
Thanks for posting and welcome to our community 🙂
Are you able to give some more detail into what you need help with?
Alex_Rm
on 15-11-2022 07:50
Thanks Mate.
I'm all sorted now.
Just needed to book an appointment for a tech to come set up an indoor socket.
They're coming tomorrow.
Cheers.
on 17-11-2022 12:06
Hey @Deffwill, thanks for the reply on the forums.
May I ask how the appointment went?
Is everything all clear now?
Let us know.
Kind regards,
Ilyas.
17-11-2022 12:53 - edited 17-11-2022 12:54
Hey @Ilyas_Y
The appointment went well.
Apparently there was a Virgin Media socket in the house but it was labeled ntl and it was split into FM and TV so it caused a bit of confusion.
The engineer was able to sort it out. Everything is working fine now, no issues.... thus far 😏
on 19-11-2022 15:51
HI Deffwill, thanks for the message welcome back to the forums.
I am happy to hear that this went well with the engineer and that they have managed to resolve things.
I am happy to hear that there are no issues and if anything changes please let us know.
^Chris.