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Re: Having issue set up internet for a new build

jeepman
Joining in

on ‎17-08-2022 12:03

I have been a continuous customer of Virgin Media for the past 15 Years
I am moving  to a new build house Emsworth PO10 and wish to be connected
customer services do not recognise 2a, but Beach Rd is wired with many houses connected including 2 Beach rd!

I have installed cable ducting under front garden ready for connection as cable is outside front wall
I have spent at least 12 hrs over 10 attempts to resolve the query  but the operators do not recognise the new build!

Simply put            I want to remain with VM but nobody wants to connect me so I have now cancelled my payments
                            on my current house as I expect to move by the end of August

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎17-08-2022 15:10

VM will comment here soon

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎17-08-2022 15:18

Hi jeepman, 

 

Thank you for your post and welcome to the forums. 

 

Don't worry! This is something we can help with. What I can do is send you over a private message, with that I will confirm your details - then raise this with the relevant team who will carry out all necessary checks etc. 

 

Cheers, 

Ryan.  

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