Broken external brown box

[AlBal665]

Hi, 

I didn't want to start a new topic on this as I can see a lot of other people are having the same issue but I just moved into a new house the other day and have signed up to Virgin Media Broadband and the brown box outside has completely fallen apart leaving all the cables exposed to the rain. Please could an engineer be sent out to repair it? 

Here is a picture of the state of the box at the moment.

Broken Virgin Box

[Martin_N · Accepted solution]

Hi AlBal665,

Thank you for your post and welcome to the community. 

I'm very sorry to see the current state of the omnibox. 

I am more than happy to get an engineer booked in to investigate this. 

I will private message you to confirm some details. 

^Martin

[AlBal665]

Thank you for that Martin I really appreciate it! 🙂

[Martin_N]

Thank you for chatting with me over Private message AlBal665.

I'm glad we were able to the visit booked in for you. 

^Martin

[Adri_G]

Hi AlBal665, thanks for replying back. 
Just to ensure this, has everything been sorted now after you spoke with Martin?
Let us know once the omni box cover has been replaced and cables sorted so we know it's done, if that ok please.

Also, feel free to ask if you have more queries or concerns - we're always happy to best assist with any of these.

[AlBal665]

Hi Adri,

Martin said it would be replaced on Tuesday 23rd August 2022 as that is the earliest appointment he could get. I'm happy with that and I will let you know once it has been sorted 🙂

[Ilyas_Y]

Hey @AlBal665, thanks for the reply.

I'm glad to hear an appointment has been booked.
Let us know how it goes once the engineer leaves.

As always, feel free to reach out to us if you need anything.

Kind regards

[AlexW1]

Hi there, I also have the same issue with the cover missing on the brown box outside my property.  Is it possible that I could arrange to have it replaced through this message?

Many thanks.

[AlBal665]

Hi,

I forgot to reply when the engineer came round but he did a great job with the box, thank you very much! 😁

Here is a picture of the box now, much better!