I also faced the same issue and totally frustrated with their horrible service. It was my mistake choosing them based on the internet speed.
I placed the order on Aug 3rd and scheduled the installation for 24th Aug as I moved to my new house on 23rd Aug. But it was only on 23rd Aug afternoon, I got a call from Virgin saying there is some cabling issue and they are waiting for council permission and my installation was postponed to 13th of Sept. 1st of all why the hell they didn't check this earlier and informed me only 1 day before my original scheduled date? 2nd, the new installation was 3 weeks later. How can you take a luxury of 3 weeks for a mistake from your end?
Then I got an email from them saying apologies and giving me some 25£ credits to compensate. 2 days back when I asked about this to customer service person, she is saying I'm not eligible for this. What the f***. Virgin media, whats your eligibility criteria? waiting till eternity? I'm a person working from home and have regular video meetings. This really impacted my work as I needed to use my mobile hotspot by changing my SIM contract to unlimited data by paying 26£ a month. That 4G from Lebera is another useless piece of **bleep**.🤬
Ok, leave about all these. Somehow I was happy hoping Virgin will finally come for installation in couple of days (13th Sept) and I scheduled some delayed 1 to 1 meetings with my Senior management folks for next week. But guess, what happened. Today, my day started with that horrible message again from Virgin. They needed to postpone my installation to 29th Sept. wth!!! What do you think Virgin media? Do you give any value for your customers?
Now I don't need your broadband anymore. I'm going for vacation and I won't even be here in UK on 29th Sept. So just cancel my contract. I'm not expecting any compensation from a fraud company like you. But aleast dont give me anymore burdens.
I'm new to UK. I'm not sure if there is a consumer court here. If yes, then I'm surely going to raise a complaint against Virgin. Such an unethical organisation!!!!
