RJ11 connection, not cable

[CyberByte727]

I've just received my self-start pack from Virgin Media with the TV box and router.  When I went for this deal, I didn't notice anywhere that I would be needing to have cable access installed.

I've never had cable in this house (lived here over 15 years) but when I input my Eir Code before signing up I was told I could receive all the services.

Is there any way I can use my standard phone connection with the Virgin setup, or do I need a cable access?  If so, are there hidden costs to this that I was not made aware of initially?

[nodrogd · Accepted solution]

As you are mentioning Eir codes this would place you in the Republic of Ireland.

This forum is for customers of Virgin Media UK & is staffed by the UK company employees. Virgin Media Ireland is totally separate, so you need to contact them for assistance.

Sorry to be the bearer of bad news. Best of luck sorting your issue.

https://www.virginmedia.ie/customer-support/ 

[CyberByte727]

Thanks very much nodrogd, appreciate the quick reply 🙂

[jpeg1]

But you will need a new cable connection.