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alana-b
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Quickstart not arrived, now says disconnected

My quickstart delivery was returned to sender by yodel after they were unable to deliver - bearing in mind I was home the whole time they claimed to have attempted delivery. 

Spoke to vm who said they would arrange a redelivery of the quickstart kit, due tomorrow but having just logged in to my virgin media it says "you're not with virgin media anymore"

I specifically went with vm because the quick start kit would mean I could get Internet installed quickly so I would be able to work. I might have well opted for a different provider, in the time it takes for virgin to get this sorted an engineer could have come out to install!

Any thoughts on what i can do to resolve this? 

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Christy_D
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Re: Quickstart not arrived, now says disconnected

Good Evening

Sorry to hear that you're having difficulties with receiving your Quickstart kit.

I can take a look into this for you. I'll send over a private message so I can take some details and run through security with you

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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