I have just received my quick start box for broadband having waited over a week from when it was meant to be delivered only to find that our doesn't fit the connector I have on my wall. I was told multiple times when I ordered that I would be able to use the quickstart.
The only reason I went with virgin was because of the quick start option, in the time I've been waiting I could have had an engineer from another provider come out and install.
I am currently on the phone to vm trying to get it sorted, not having much luck - have already been cut off once when I eat meant to be being transferred to the "pre install" team.
I can't work until this is sorted, I already regret going with vm and I haven't even tried the broadband yet.
Has anyone got any ideas of what I can do short of cancelling my contract completely and going with someone else?
The Quick Start ordering pages tell you what you should have to connect too. The only info VM has is that a previous customer at the address has used services. They are not responsible for, or will have any knowledge of a previous occupant removing the internal sockets or wiring you need to use since that installation took place.
So if you dont have either of the sockets below you will require a manned install:
Virgin coax outletNew Euro outlet
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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Sorry for the experience you've had here. I can see from your account that you've spoken with the team over the phone regarding this - also have a technician appointment booked. Can you let me know how things are going?
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk