Virgin Media Community

[Steveh15]

Hi,

My Quickstart kit is set to be delivered on Wednesday but it's to the address I'm going to be moving in to, not the address I'm currently living at. I'm having trouble with my phone connection at the moment so would like to deal with this online if possible. Is it possible to change the yodel delivery address?

Thanks,

Stephen

[Jodi_S]

Hi Steveh15,

Welcome to our community and thanks for posting. Sorry to hear that we are delivering your new equipment to the incorrect address. Unfortunately, this is not something we will be able to get changed from here.

As you require the equipment to be delivered to your current address, we would ask you to call our pre-installs team on 08000521734.

This team will be able to alter the address for you to make sue your delivery on Wednesday come to your current address not your new address. 

Kind regards Jodi.