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Rachel041185
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Quickstart and Engineer issue

Hello all, 

Just a quick one, I've come back to virgin after a few weeks elsewhere with another service. I've still got all the fixtures and fittings to go with new equipment and would not require a visit from an engineer. I've initially received an email saying that I have a quickstart pack on its way today but then heard nothing since. I've then got an email saying I'm having a engineer coming to fit my new equipment. I have contacted customer services who were absolutely useless (no offence intended) I explained countless times that we have had virgin services at the address a matter of weeks ago and the quickstart pack will be fine. I keep getting told I'm having an engineer as its a new connection dispute there not being a job for an engineer to do.

 

Am I still getting a quickstart pack?

Why do the customer services not listen to what we are telling them?

I'm extremely frustrated as I'm without all services so it's a difference between getting up and running or having to wait another week. 

Thanks 

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Tudor
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Re: Quickstart and Engineer issue

Only thing that I can think of is that there has perhaps been a noise ingress problem in your area and they want to fully checkout your connection, is it terminated with the small terminator caps?


Tudor
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Forum Team
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Re: Quickstart and Engineer issue

Hi Rachel041185,

 

Thanks for posting and welcome to the community 🙂

 

Sorry for the confusion here. Have you had your engineer visit?

 

Kind regards,

John_GS
Forum Team

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Rachel041185
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Re: Quickstart and Engineer issue

Hi

I have thank you. However the engineer did state "why am I here when you could just have a quick set up pack"

 

However I am up and running now thanks. 

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