QuickStart set up

[Danielle05]

Hi. New here. Am expecting the QuickStart Broadband to arrive today. Have just been watching a video of set up and I don’t have the socket on the wall for the pin showing in the set up video. Am getting so confused as the socket they show is round. The only socket I have that is round is for my TV. Sorry sounding so stupid but on my own with my kids and not very savvy about these things. Do I have to have the wall socket fitted? And if so why was I offered the quick start set up? Would be grateful for any help. Thank you 

[goslow · Accepted solution]

You could post up some pic's of what connections you do have.

Standard cut/paste reply to a 'missing socket' topic on here is ...

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.

https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199

https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308

https://community.virginmedia.com/t5/QuickStart-set-up-and/Diamond-cable-wall-socket/m-p/5430136#M23...

https://community.virginmedia.com/t5/QuickStart-set-up-and/First-installation-and-flashing-green-lig...

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-virgin-media-wall-socket/m-p/5395697#M...

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd

Also available from the likes of Screwfix, Homebase, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.

If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.

[Carley_S]

Hi @Danielle05 

Welcome to the community forums 

Sorry to hear of your concerns with your installation and faceplate. We can see on the systems at our side that you've already been in touch with the team and they have this arranged for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).