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QuickStart kit delivery

Joining in

Hello Virgin Media Team,

I requested the Quick Start kit and received an email from you with the following message:

"We have received your Gone Away form and will now review the details. You can expect a response within 48 hours.The Virgin Media team"

However, the 48 hours have passed and I still have not get any return.

Could you help me please with this issue? When should I receive the Quick Start kit, please?

Thank you in advance,




Very Insightful Person
Very Insightful Person
Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and see if they can help


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @GS5 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more