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Herehere
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QuickStart installation

Hi I just moved into a new house and got my QuickStart kit today. But ever since I tried installing it, I only saw flashing green light. To solve the problem, I called virgin media for help and a signal was sent from there for connection here, which did not work in the end.

After that, I was looking around and I’m now wondering if it’s actually something to do with the wall socket. As in the picture, the wall socket is telewest, not virgin media and it’s kind of blocked so I can’t push it in all the way through. 

Can anyone help me out please?

 

DF180184-E25A-4C04-BFB4-9E86F63391A5.jpeg

E336C506-1669-4891-B5BF-9C7B04487867.jpeg

 

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Herehere
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Re: QuickStart installation

C0E15F0E-3E86-4A7E-B499-8F9B6845E30D.jpeg

 

559161DA-4487-41C8-8C55-090224E722A4.jpeg

 

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EightBall
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Helpful Answer

Re: QuickStart installation

That connection should work and it WILL accept the push on connector, but the isolator in there has been retro-fitted into the housing. i.e. The plastic bit and the metal bit are not made to fit eachother, so it could be a bit of a fiddle.

Make sure the plastic lip on the underside of the telewest box isn't preventing you from fully pushing it in.