QuickStart box never arrived

[ceryswain20]

My QuickStart box was due to arrive yesterday and I got a text confirmation to say I’d receive a two hour time slot. I never received a time slot and the box didn’t show up. The app is now saying I have no orders so I can’t reschedule. I’m still being billed so is there a way I can sort this ASAP? 

[japitts]

What box are you expecting?

Is this a Superhub or a TV box? Can you be specific about what equipment you were expecting?

[ceryswain20]

It was a broadband delivery so router only, no tv box. Not sure of the specific name unfortunately 

[John_GS]

Hi ceryswain20

Thanks for posting and welcome to the community.

My apologies for the delivery issue. Have you been able to sort this since posting? 

Let me know if not as I've not been able to locate your account via the forum information provided.

Kind regards,

[ceryswain20]

Hello,

This has now been sorted yes. I believe it was an issue with the delivery service rather than Virgin itself 

thank you

[Paul_DN]

Hi Cerys,

Thanks for reaching back out to us in our community and for the update, glad yo hear you have now received your Kit, apologies again for any inconvenience caused, if you do have any further issues please let us know?

Regards

Paul.