QuickStart Kit Not Delivered

[switch2tapu]

Hello,

I applied for a new connection on 30 July 2022 having order ref: CH2017985978, initially it was promised to deliver the kit on 3 august 2022, however no update after has been provided. This is a very bad service from VM.

[VM-Jon]

Hi @switch2tapu 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[switch2tapu]

Shared the details.