Quick start set up but wifi not connected?

[Christy1808]

We received our quick start set up box today and I’ve plugged in the broadband router several times, however the light is still orange with no other lights on the box and Wi-Fi not connected. Everything plugged in how it should be.

Can anyone help? 

[-tony-]

seems to be slow answer day - have you activated the hub

[Matthew_ML]

Hey Christy1808, thank you for reaching out and I am sorry to hear you've had some issues with your Quick start equipment. 

I have taken a look at our side and everything is currently online, how is your connection has everything been okay now? Thanks