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Stevie1star
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Quick start kit

Just got my Virgin 3 hub, followed all the instructions and on the dashboard it says internet access denied, I just picked it up from post office today!!! Done everything it said on installation guide, so how do I get internet???

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nodrogd
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Re: Quick start kit

What lights are showing on the front of the hub?

All self-install kit should now be despatched pre-activated, so after it has connected, downloaded the latest firmware & rebooted ( I would give it at least an hour to do this) you should have a solid white base light & nothing else.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

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Stevie1star
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Re: Quick start kit

Just a constant flashing green light

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nodrogd
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Re: Quick start kit

Then it’s either the activation has failed or there is a problem between your house & the street cabinet. If it’s the latter you will need a tech visit to resolve

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

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Stevie1star
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Re: Quick start kit

How do you get a virgin engineer out to fix it??

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Steven_L
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Re: Quick start kit

Hey Stevie1star,

 

Sorry to hear of the problems with your new hub.

 

Have you been able to get this resolved by the team?

 

If not, I would be happy to help look into this further for you to get this resolved. Please let me know if you need my assistance.

 

Regards

Steven_L

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