I made a post about my router not arriving a day after it should have come, this was escalated and I was phoned by a very friendly and helpful guy in sales, he helped me get a router sent to my parents house as it wasn't arriving to my house, however the day after that a router arrived at my house, which i set up, this router had issues connecting so I contacted help support to get it set up, then another router arrived at my parents house, the day after that, now upon looking I have two contracts one starting on the 4th of Feb and the other starting on the 1st of Feb. I haven't been offered any compensation for the 2 days without internet and no one has reached out to check if its going well, I was however phoned asking about my cancelation and I tried to talk to the virgin media employee however the phone service was very poor so after seeing that I hadn't cancelled he hung up. I need to talk to someone who actually has the power to actually fix my issues rather than people who are using work around methods that end up creating more issues.
on a positive note, however the WIFI is good 130mpbs 20mpbs in the living room, and through Ethernet to my computer 130mpbs and 7mpbs upload and the customer service when I'm able to talk to people has been very kind, just feel
