Quick start installation

[Vikki90]

 I’ve just moved home and set up my quick start installation. However I cannot get a connection. I’ve added a picture for reference, my phone can see the wifi however, it’s saying weak security and not connection to the internet. This is happening among all devices in the house. 

[Vikki90]

Hi Gareth, 

I have now been informed that there is no equipment allocated to my account. I’m currently waiting on someone allocating it. 

Thanks 

[Gareth_L]

Thats a bit strange Vikki90

Have you been asked to give the team the Hub details?

Can you please let me know how things go as I'd like to help get this looked into 

Gareth_L

[Vikki90]

Hello Gareth, 

I have the serial numbers and another number from my hub this morning but that was at 9:30am and I still have nothing. 

Thanks 

[Gareth_L]

Let me see what I can do 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L