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Vikki90
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Quick start installation

2B6C309D-0F5A-4D2A-BEB8-CB716BDD450A.png

 I’ve just moved home and set up my quick start installation. However I cannot get a connection. I’ve added a picture for reference, my phone can see the wifi however, it’s saying weak security and not connection to the internet. This is happening among all devices in the house. 

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-tony-
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Message 2 of 14
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Re: Quick start installation

weak securiti is apple [mainly] - microsoft now show the same being picky - theres a thread somewhere - have a read

as to not being connected - have you activated the hub - 0800 953 9500 - even if you have do it again

whats colour is the base light on the hub - if its green or green flashing and you have activated the hub you need a tech to sort it

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Vikki90
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Message 3 of 14
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Re: Quick start installation

I have activated, the colour on the hub is yellow. 

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-tony-
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Message 4 of 14
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Re: Quick start installation

the base light should be white although it can co from that to cream - yellow is possible and that suggests the hub is connected to the system afaik and you have no devices connected 

are all your devices via wifi - if you have a laptop connect that wired and see if you have a connection - if its only wired devices what do you see in the wif on the phone - can you see the ssid of the hub - the name will be on the label and/or card - if you can see it add the password

if non of that works try a full reset - hold the button a good 30sec and then some - dont turn the hub off just let it sort itself out

post some info regardless if you can get into the hubs interface

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream


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Vikki90
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Message 5 of 14
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Re: Quick start installation

I tried the restart as my laptop is still packed up but nothing. It’s plugged into my tv box but there is 2 arrows on that so I don’t think it’s connecting to that either while wired. 🤷🏻‍♀️

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-tony-
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Message 6 of 14
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Re: Quick start installation

post some info off the hub as i asked above

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Tony
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Vikki90
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Message 7 of 14
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Re: Quick start installation

991AE580-A4D3-4786-BDE9-442E20581C5C.png

The page isn’t loading for me so I can’t get this information  

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Adduxi
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Message 8 of 14
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Re: Quick start installation

Are you connected to the Hub's wifi ?  You need to be connected to get to the Hub's admin pages.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Vikki90
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Message 9 of 14
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Re: Quick start installation

Yea but there is no internet connection so it won’t load for me 

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Gareth_L
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Message 10 of 14
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Re: Quick start installation

Hello Vikki90

Sorry this was not as quick as it should be 

How are things looking now 

Have you been able to get this fixed yet 

Gareth_L

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