on 17-07-2021 13:42
I’ve just moved home and set up my quick start installation. However I cannot get a connection. I’ve added a picture for reference, my phone can see the wifi however, it’s saying weak security and not connection to the internet. This is happening among all devices in the house.
on 17-07-2021 13:54
weak securiti is apple [mainly] - microsoft now show the same being picky - theres a thread somewhere - have a read
as to not being connected - have you activated the hub - 0800 953 9500 - even if you have do it again
whats colour is the base light on the hub - if its green or green flashing and you have activated the hub you need a tech to sort it
on 17-07-2021 14:00
I have activated, the colour on the hub is yellow.
on 17-07-2021 14:08
the base light should be white although it can co from that to cream - yellow is possible and that suggests the hub is connected to the system afaik and you have no devices connected
are all your devices via wifi - if you have a laptop connect that wired and see if you have a connection - if its only wired devices what do you see in the wif on the phone - can you see the ssid of the hub - the name will be on the label and/or card - if you can see it add the password
if non of that works try a full reset - hold the button a good 30sec and then some - dont turn the hub off just let it sort itself out
post some info regardless if you can get into the hubs interface
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
on 17-07-2021 15:21
I tried the restart as my laptop is still packed up but nothing. It’s plugged into my tv box but there is 2 arrows on that so I don’t think it’s connecting to that either while wired. 🤷🏻♀️
on 17-07-2021 17:49
post some info off the hub as i asked above
on 18-07-2021 12:20
The page isn’t loading for me so I can’t get this information
on 18-07-2021 12:56
Are you connected to the Hub's wifi ? You need to be connected to get to the Hub's admin pages.
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on 18-07-2021 13:00
Yea but there is no internet connection so it won’t load for me
on 19-07-2021 13:53
Hello Vikki90
Sorry this was not as quick as it should be
How are things looking now
Have you been able to get this fixed yet
Gareth_L