Hi. I signed up to virgin broadband, filled in my details and passed to be eligible to have the quickstart self installation sent out to install myself. Having this sent to a collection point as I'm at work on the earliest day I could have it.
A few days after I set up and checked my account I noticed i had an engineer coming out on the same day. Is this right? I thought the whole point of have the quick start kit was to save having an engineer sent out. Will I be charged for an engineer being sent out?
I've changed the date that the engineer is coming to an earlier date when I'm at home as that was an option just incase one does come. Thanks
I think the engineer install charge is £35. VM might have seen an issue that does need a tech visit, but...
TBH - I would say that will be money well spent as you will be there at the time of install and so can have all the VM equipment located where "you" want it to be and not where the wall point(s) is already sited. Also if there are issues on the connection (e.g. power levels need balancing, damaged/old wall point, etc) they will do that then and there, and not leave you to discover it later and have to arrange a tech revisit (albeit free).
But your call of course
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.