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Quick start cable does not fit wall socket

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Paulatmydesk
Tuning in

on ‎24-04-2022 08:16

I received your quick start kit today. I unpacked it and start installation. I found that the wall socket in my house does not fit the cable. 

This is ridiculous, how come customer will use your service without the socket.

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12 REPLIES 12

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Roger_Gooner
Alessandro Volta
In response to Paulatmydesk

on ‎24-04-2022 17:51

The number is 0345 4541111 (or 150 if you have a VM landline).

Monday to Friday, 8am until 9pm
Saturday, 8am until 8pm
Sunday, 8am until 6pm

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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newapollo
Very Insightful Person
Very Insightful Person
In response to Roger_Gooner

on ‎24-04-2022 18:25

You need option 2 (Faults) 

When calling you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Zoie_P
Forum Team (Retired)
Forum Team (Retired)
In response to Paulatmydesk

on ‎26-04-2022 18:49

Hi Paulatmydesk, 

Thank you for your post and thank you @-tony-, @nodrogd @Roger_Gooner and @newapollo for your help on this 😄

I can see from our systems your services all look fine, did the self install go okay were our team able to assist? Please let us know if you need anything or have any questions.

Zoie

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