I, like many others, have experienced significant issues with receiving my Quick Start Kit.
I placed my order on the 3rd of December. Initially, the kit was scheduled to arrive on the 6th of December. However, I received a text stating it would be delayed until the 9th. I adjusted my schedule to be home on the 9th, but on that day, I received another message saying the kit would be further delayed, with no specific arrival date provided.
Frustrated, I called customer service and was informed that the kit was with Yodel and that there was a delay on their end. I then arranged to be home on the 10th of December, but the kit did not arrive.
Upon calling customer service again on the evening of the 10th, I was told there was a warehouse issue and that the kit had not yet been sent out, contrary to the previous information I received. I was assured the issue would be resolved soon due to a new warehouse setup.
I stayed home again on the 11th, but still, no kit arrived. Another call to customer service revealed that the kit was supposedly with Yodel and would arrive either that evening or the next day. I stayed home again on the 12th of December, but received no dispatch information or delivery.
On the morning of the 12th, I called customer service once more and was informed that the kit was still with Virgin Media, not Yodel, as previously stated. I expressed my urgency due to the cooling-off period with my current provider ending soon. The representative offered an engineer visit on the 19th of December, which was unacceptable as it would be too late.
Considering the repeated misinformation and delays, I decided to cancel my order and remain with my current provider.
Thank you, Virgin Media, for wasting four days of my life waiting for something that was never going to arrive and for the frustrating experience of being lied to multiple times.
I strongly advise anyone who can to seek services elsewhere, you will be waiting a while for virgin to connect you.
