Quick start Hub4

[DaveC5]

I have followed the start guide and I'm getting a red light constantly. Telephone support have booked an engineer but not for a week. Can't drop back onto old hub.

Desperately need Internet, please help.

[Gareth_L · Accepted solution]

Hello DaveC5

Sorry to hear about the hub not working 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[DaveC5]

There's no message there

[DaveC5]

UPDATE:

Instead of phone tech support and letting them follow their pre-determined flow chart that didn't fix my issue. I phoned them and told them what I wanted them to do.

Firstly I logged into the HUB 4 and did a factory reset, then I phoned and asked them to resend the activation signal. The tech support lady asked for the MAC address (non of the other support agents did this) and she resent the activation signal. 

This has fixed my issue.