on 04-07-2021 10:40
Moved house last week, brought existing hub and tivo box with us, quickstep kit arrived. All connectors are good apart from the TV one, it is a white ringed one and doesn't fit the tivo box.
I think it is meant to be a yellow ringed lead/connector.
How can I get it changed? Or do I need a newer TV box?
on 04-07-2021 22:05
It doesnt physically fit, the thread on the tivo box means the cable cannot fit into it.
on 04-07-2021 23:02
Definitely looks to me that VM are now supplying a splitter with two output cables, one an F type connector for the hub and one a standard coax connector for a V6. They used to supply cables with two F type plugs and a short adapter cable for a V6with a female F socket on one end and a standard coax on the other. The old TiVo box you have has a female F socket.
You need to call customer services for another splitter or wait until a VM staff member gets to your post.
on 06-07-2021 11:02
Hello Yetiboyuk
Sorry to hear you have the incorrect equipment
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 06-07-2021 11:40
Thank you for those details Yetiboyuk
I have just replied with an appointment time as its quicker to get an engineer out than send the right cables
Gareth_L
on 11-07-2021 10:56
Just wanted to thank the mod team and the engineer that came round to resolve the issue, really pleased.
on 12-07-2021 09:54
Hi Yetuboyuk,
Thanks for coming back to us to confirm all is sorted for you now.
I will pass on your feedback comments to the people that were able to get things resolved for you. If you have any further issues, pop back here to the Community to let us know so we can help you again.
Take care,