Quick installation TV cable is wrong connector

[Yetiboyuk]

Moved house last week, brought existing hub and tivo box with us, quickstep kit arrived. All connectors are good apart from the TV one, it is a white ringed one and doesn't fit the tivo box.

I think it is meant to be a yellow ringed lead/connector.

How can I get it changed? Or do I need a newer TV box?

[japitts]

Can you take a photo of the kit you're talking about and post it on this thread?

[Yetiboyuk]

I will do that when I get home,  thank you, it would probably make this a lot clearer 🙂

[Yetiboyuk]

Photos of cable supplied and tivo box

 

 

 

 

 

[Ernie_C]

The first two pics show an adapter cable you don’t need for TiVo.

This cable converts co-ax to the input required for the V6 and TV 360 boxes.

You simply require the co-ax cable which was previously used in your old home to connect the TiVo to the co-ax socket.

If you did not bring this with you, you will need to wait here for help from Virgin Media or phone in to get one sent.

[Yetiboyuk]

Thank you. I have the original cable but no way of connecting it to anything as the connector cable supplied uses the only socket.

The instructions supplied suggest it should have been a yellow ringed cable.

 

 

[Ernie_C]

You need to show a pic of the cable coming from the TV part of the splitter. It should be a co-ax connector that goes straight into the TiVo.

The instructions are for V6 and TV 360 which require the adaptor.

[Yetiboyuk]

The first two pictures are the TV cable from the splitter. It doesn't fit the TV box.

Edit,I took the picture from the wrong page of the instructions. I think I just got sent the wrong cable. 

 

[Ernie_C]

…then, assuming that the cable, marked TV, coming from the splitter, is a single cable, without the ability to detach an adaptor cable and create a co-ax connection for your TiVo, you do indeed have the wrong equipment and will need to await the arrival of Virgin Media on this thread or try the phone.

[Roger_Gooner]

I'm still not sure what the problem is. The cable with the TV label connects from the splitter to the TiVo box. It doesn't matter whether or not it has a yellow ring.