Virgin Media Community

[IntrospectivE]

Today I got my replacement Hub 3.0, I did everything required but after hours trying to sort the problem I'm exhausted.  I reset and reboot multiple times,  I call costumer (1 hour waiting) service,  I activated the service twice and nothing.  Now I have 2 hub that don't work. I'm a cancer patient internet reliant to forget my pain.

Any other possibilities to solve the issue? 

Thank you!

[SauceBoss]

There are several posts including my own complaining of this. 

VM system for registering MAC addresses is down. As the engineer told me this morning. 

I have called then 3 times with the last piece of advice being "this isn't just your issue it's everyone"

Good news is I was assured the issue will be resolved within 3 working days.

Best of luck