Property address not on Virgin’s list for broadband

[Cbroadfo]

Hi Folks, has anyone had issue with property not coming up on Virgin’s database? It used to be a commercial property now residential but not coming up as even an address.  Properties on street have Virgin broadband so I know Virgin cover.

I have rang sales guys but didn’t get any real help as they didn’t know.  Any advice on what to do would be appreciated.

Thanks

Chris

[Christy_D]

Hi @Cbroadfo 

Thanks for reaching out to us, and thanks for considering joining us.

I can send over a private message to take some details as it may be something we can rectify. 

Thanks,

Christy

[Paul_DN]

Hi Cbroadfo,

Sorry to hear your property is showing as having our services, it would be our Sales team you would need to speak to, they can arrange a technician to have a look if the property can be connected. 

Regards

Paul.